FAQs

Below FAQ are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to service@dressystars.com.

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FAQs

At present, we operate solely online. Although we do have an office in Los Angeles, it's not configured to accommodate routine in-person visits. By foregoing a traditional storefront, we can focus on passing the cost savings directly to you, ensuring our prices are more budget-friendly!

We're dedicated to providing affordable prices while being environmentally conscious. Each dress is carefully made to order. The production time for each is shown on the product details page. After production, we conduct strict quality inspections. Then, it takes 3 - 15 business days for shipping. Given this, we strongly suggest placing your order at least one month before you need it. This way, your dream dress will arrive on time, ensuring you look great for any special occasion.

Our dresses are available in standard sizes ranging from US2 to US26W. The most accurate way to determine your perfect fit is by measuring yourself and comparing your measurements with our size chart, which you can easily find on each product's page. If you can't locate it or have any queries, don't hesitate to reach out to us. We highly advise that you take careful measurements before making a purchase to guarantee you'll receive a dress that flatters you. If the standard sizes aren't quite right for you, we suggest opting for a custom size. An impressive 99% of our customers have reported an excellent fit after choosing custom sizing. For dresses with sleeves, whether you go for a standard or custom size, please remember to note down your arm hole circumference, upper arm circumference, arm length and wrist circumference in the order Additional Comments. This extra step ensures your sleeves fit just as beautifully as the rest of the dress. If you don't know how to measure, please click here.

Please be aware that if the Tailoring Time option is shown on the product page, it indicates a custom-made dress. Given the unique nature of these dresses, which cannot be conventionally cleaned, and out of concern for your well-being, our products are not resold. Consequently, we are unable to accept returns without justifiable cause.
However, if you receive the goods and notice that the size is incorrect, not in line with what you ordered, or there is a quality issue with the dress, simply provide us with photographic proof. We will promptly address the problem to guarantee your satisfaction. Our priority is to ensure you have a seamless shopping experience while safeguarding your interests.

In the world of fashion production, achieving an absolute 100% match to the sample dress in a photo is nearly impossible for any company. However, with over 20 years of dedicated expertise in crafting wedding dresses, we can confidently assure you that the dress you'll receive will bear an astonishing resemblance of over 95% to the one pictured. Our team of skilled artisans pour their heart and soul into every stitch, using top-notch materials and precise techniques, to bring you a gown that lives up to your expectations and looks as stunning in person as it does in the promotional images. You can trust us to deliver a dress that will make you feel like a vision on your special day.

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