Return & Refund Policy

 At Dressystars.com, We Take Pride in Our High-Quality Products and Exceptional Service

We value our relationship with every customer and strive to ensure your complete satisfaction. If you are not fully satisfied with your purchase due to any fault on our part, we offer hassle-free returns. Our customer service team is available 24/7 to assist you, making the process as smooth and convenient as possible.

Cancellation Policy

  • Within 2 Hours of Purchase: Full refund.
  • Within 24 Hours of Purchase: 50% partial refund.
  • After 24 Hours: No cancellations or alterations allowed.

Return & Refund Policy

General Guidelines

  • Eligibility: Items marked "IN STOCK" or "SHIPS IN 48HRS" can be returned for a refund within 14 days of receiving your order.
  • Condition: Items must be unwashed, unworn, unaltered, and in their original condition with tags still attached. Returns will not be accepted for items showing signs of wear, alterations, or missing tags.

Important Notes

  • Unacceptable Condition: Returns in worn, altered, washed, or damaged condition will not be accepted.
  • Liability: We are not responsible for items lost or damaged during return shipping. Please retain the tracking information.
  • Damage: We are not liable for damage caused by misuse, mishandling, or poor maintenance.

Non-Returnable Items

  • Custom-Made Dresses
  • Final Sale Items
  • Purchased Try-On Dresses
  • Modified Products

Custom-Made Items

All custom-made products are thoroughly inspected before shipment to ensure customer satisfaction. If you encounter any issues, please notify us within 14 days. Upon review, if the issue is our responsibility, we will provide a satisfactory resolution.

Exchange Policy

If the size or color you purchased is not suitable, you can apply for an exchange within 14 days of receiving the package. Note that custom-made orders are not eligible for exchange.

Refund Processing

  • Contact Us: Please contact us within 14 days if you have any questions or need to cancel or return your order.
  • Refund Timeline: We will process your refund within 5 business days of receiving the returned item.

Special Considerations

Minor Issues

  • If the issue is minor, we recommend keeping the dress and offer a 20% to 30% refund for local alterations.

Size Errors

  • Due to the handcrafted nature of our gowns, the final product may vary by approximately 1-2 inches from the specified measurements.
  • Modification Service: You can send the dress back to us, and we will modify it within 7 working days. Customers are responsible for the shipping fees both ways.

Customer-Specified Errors

  • If the size or color error is due to incorrect specifications provided by the customer, refunds will not be issued. If you wish to return the item, please contact our customer service at dressystars@gmail.com for approval.

Email:
dressystars@gmail.com

Phone & WhatsApp:
+86 18362743768

Notice: Please do not send return items to the company address. Returns sent to this address cannot be processed. If you need to return an item, contact us first. After reviewing your request, we will email you the appropriate return address. There are no handling charges for returns; however, the shipping costs are borne by the buyer.