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How do I track my order?
Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.
Method 2: Visit https://dressystars.com/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.
If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.
If you encounter any issues while tracking your order, please feel free to message us via live chat or email us at dressystars@gmail.com.
Total Delivery Time Breakdown:
The total time it takes for your item to arrive consists of the processing/sewing time plus the shipping time. Processing/sewing durations vary depending on the complexity and craftsmanship of the dress. You can find specific processing/sewing times listed on the product detail page of each dress. Additionally, we offer expedited sewing services for an extra charge. Our shipping services are available to the following destinations: United States, United Kingdom, Canada, Australia, Germany, Ireland, Saudi Arabia, Ukraine, South Africa, Austria, Denmark, France, Germany, Italy, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland.
Shipping Details:
Processing Time: 1 Business Days + Expedited Sewing Time: 7-10 Business Days + Expedited Shipping Time: 3-7 Business Days.
Processing Time: 1 Business Days + Standard Sewing Time: 10-15 Business Days + Standard Shipping Time: 10-15 Business Days.
Processing Time: 1 Business Days + Expedited Sewing Time: 10-15 Business Days + Expedited Shipping Time: 3-7 Business Days.
Processing Time: 1 Business Days + Standard Sewing Time: 15-25 Business Days + Standard Shipping Time: 10-15 Business Days.
Additional Fees:
All custom-made products are thoroughly inspected before shipment to ensure customer satisfaction. If you encounter any issues, please notify us within 14 days. Upon review, if the issue is our responsibility, we will provide a satisfactory resolution.
This exquisite dress provides unparalleled personalization, coming in over 30 vibrant colors and all standard sizes. If the color you desire isn't listed, simply specify your preferred shade in the order notes.
For those looking for a perfect fit, we offer custom sizing. Just provide your exact bust, waist, hip measurements, and hollow-to-floor length in the special instructions section of your order. To ensure accuracy, please refer to our detailed Measurement Guide included in the Size Chart.
Creating a gown that complements your style and figure is our pleasure. Let us know how we can help you achieve your dream dress.
Cleaning & Ironing:
Avoid Washing: Do not machine wash or hand wash the garment.
Dry Cleaning: Professional dry cleaning is not recommended.
Spot Cleaning: For stains, exclusively seek professional spot cleaning services.
Steam Iron Usage: Use a steam iron on a gentle, low-temperature setting to remove wrinkles without damaging the fabric.
Always consult a professional cleaner for specific stain treatments and make sure the iron does not come into direct contact with any embellishments or sensitive areas of the dress.
Total Delivery Time Breakdown:
The total time it takes for your item to arrive consists of the processing/sewing time plus the shipping time. Processing/sewing durations vary depending on the complexity and craftsmanship of the dress. You can find specific processing/sewing times listed on the product detail page of each dress. Additionally, we offer expedited sewing services for an extra charge. Our shipping services are available to the following destinations: United States, United Kingdom, Canada, Australia, Germany, Ireland, Saudi Arabia, Ukraine, South Africa, Austria, Denmark, France, Germany, Italy, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland.
Shipping Details:
Processing Time: 1 Business Days + Expedited Sewing Time: 7-10 Business Days + Expedited Shipping Time: 3-7 Business Days.
Processing Time: 1 Business Days + Standard Sewing Time: 10-15 Business Days + Standard Shipping Time: 10-15 Business Days.
Processing Time: 1 Business Days + Expedited Sewing Time: 10-15 Business Days + Expedited Shipping Time: 3-7 Business Days.
Processing Time: 1 Business Days + Standard Sewing Time: 15-25 Business Days + Standard Shipping Time: 10-15 Business Days.
Additional Fees:
Free Shipping Policy:
Orders exceeding US$99 qualify for complimentary standard shipping. For returns or exchanges of free-shipped items, shipping costs will be deducted from the refund unless the issue stems from our end.
Estimated Delivery Times:
At Dressystars.com, every item goes through a thorough quality check before being dispatched. The estimated delivery time encompasses both the preparation and transit phases.
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