Lilac Prom Dress Spaghetti Straps Mermaid Long Evening Dress with Slit

 How do I track my order?

Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.

Method 2: Visit https://dressystars.com/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.

If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.

If you encounter any issues while tracking your order, please feel free to message us via live chat or email us at dressystars@gmail.com.

Total Delivery Time Breakdown:

The total time it takes for your item to arrive consists of the processing/sewing time plus the shipping time. Processing/sewing durations vary depending on the complexity and craftsmanship of the dress. You can find specific processing/sewing times listed on the product detail page of each dress. Additionally, we offer expedited sewing services for an extra charge. Our shipping services are available to the following destinations: United States, United Kingdom, Canada, Australia, Germany, Ireland, Saudi Arabia, Ukraine, South Africa, Austria, Denmark, France, Germany, Italy, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

Shipping Details:

1. In stock Dresses

• Processing Time: 1-3 Business Days
• Expedited Shipping: 3-7 Business Days
• Standard Shipping: 10-15 Business Days

2. Simple Custom Dresses

Processing Time: 1 Business Days + Expedited Sewing Time: 7-10 Business Days + Expedited Shipping Time: 3-7 Business Days.

Processing Time: 1 Business Days + Standard Sewing Time: 10-15 Business Days + Standard Shipping Time: 10-15 Business Days.

3. Handcrafted Custom Dresses

Processing Time: 1 Business Days + Expedited Sewing Time: 10-15 Business Days + Expedited Shipping Time: 3-7 Business Days.

Processing Time: 1 Business Days + Standard Sewing Time: 15-25 Business Days + Standard Shipping Time: 10-15 Business Days.

Additional Fees:

• Expedited Sewing: US$40
• Standard Shipping: US$9.90
• Expedited Shipping: US$29.90
• Free Shipping: Available on all orders over US$99.

Return & Refund Policy

General Guidelines

• Eligibility: Items marked "IN STOCK" or "SHIPS IN 48HRS" can be returned for a refund within 14 days of receiving your order.
• Condition: Items must be unwashed, unworn, unaltered, and in their original condition with tags still attached. Returns will not be accepted for items showing signs of wear, alterations, or missing tags.

Important Notes

• Unacceptable Condition: Returns in worn, altered, washed, or damaged condition will not be accepted.
• Liability: We are not responsible for items lost or damaged during return shipping. Please retain the tracking information.
• Damage: We are not liable for damage caused by misuse, mishandling, or poor maintenance.

Non-Returnable Items

• Custom-Made Dresses
• Final Sale Items
• Purchased Try-On Dresses
• Modified Products

Custom-Made Items

All custom-made products are thoroughly inspected before shipment to ensure customer satisfaction. If you encounter any issues, please notify us within 14 days. Upon review, if the issue is our responsibility, we will provide a satisfactory resolution.