Sweetheart Backless Tulle Long Mermaid Wedding Dress with Lace Appliques

 How do I track my order?

Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.

Method 2: Visit https://dressystars.com/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.

If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.

If you encounter any issues while tracking your order, please feel free to message us via live chat or email us at dressystars@gmail.com.

Below FAQs are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to service@dressystars.com.

Q1: Do you have a physical store?

At present, we operate solely online. Although we do have an office in Los Angeles, it's not configured to accommodate routine in-person visits. By foregoing a traditional storefront, we can focus on passing the cost savings directly to you, ensuring our prices are more budget-friendly!

Q2: When is the best time to place my order?

We're dedicated to providing affordable prices while being environmentally conscious. Each dress is carefully made to order. The production time for each is shown on the product details page. After production, we conduct strict quality inspections. Then, it takes 3 - 15 business days for shipping. Given this, we strongly suggest placing your order at least one month before you need it. This way, your dream dress will arrive on time, ensuring you look great for any special occasion.

Q3: What size should I pick?

Our dresses are available in standard sizes ranging from US2 to US26W. The most accurate way to determine your perfect fit is by measuring yourself and comparing your measurements with our size chart, which you can easily find on each product's page. If you can't locate it or have any queries, don't hesitate to reach out to us. We highly advise that you take careful measurements before making a purchase to guarantee you'll receive a dress that flatters you. If the standard sizes aren't quite right for you, we suggest opting for a custom size. An impressive 99% of our customers have reported an excellent fit after choosing custom sizing. For dresses with sleeves, whether you go for a standard or custom size, please remember to note down your arm hole circumference, upper arm circumference, arm length and wrist circumference in the order Additional Comments. This extra step ensures your sleeves fit just as beautifully as the rest of the dress. If you don't know how to measure, please click here.

Q4: Can I Get the Exact Same Dress as in the Picture?

Return & Refund Policy

General Guidelines

• Eligibility: Items marked "IN STOCK" or "SHIPS IN 48HRS" can be returned for a refund within 14 days of receiving your order.
• Condition: Items must be unwashed, unworn, unaltered, and in their original condition with tags still attached. Returns will not be accepted for items showing signs of wear, alterations, or missing tags.

Important Notes

• Unacceptable Condition: Returns in worn, altered, washed, or damaged condition will not be accepted.
• Liability: We are not responsible for items lost or damaged during return shipping. Please retain the tracking information.
• Damage: We are not liable for damage caused by misuse, mishandling, or poor maintenance.

Non-Returnable Items

• Custom-Made Dresses
• Final Sale Items
• Purchased Try-On Dresses
• Modified Products

Custom-Made Items

All custom-made products are thoroughly inspected before shipment to ensure customer satisfaction. If you encounter any issues, please notify us within 14 days. Upon review, if the issue is our responsibility, we will provide a satisfactory resolution.